As established by the Consumer Code (art.52 et seq.) CIVICO 41 provides for the exchange of goods if it is not satisfied within 10 working days of delivery of the package. To request return authorization, the customer must send a request within 10 working days of receiving the goods, via Whatsapp: +39 388 8023192 or email
The return must take place within 10 working days from the date of authorization, taking care to include all the delivery notes and/or tax receipts included in the package. The customer must return the product carefully packed in the original packaging and everything originally contained, in the absence of these, he can still return the product, however the value of the voucher will suffer a decrease which will be evaluated when we physically receive the product in warehouse.*
The shipping costs for the return are charged to the customer.
* the voucher can be spent in our store without time limits.